Terms and Conditions
1. General conditions
This document contains the General Terms and Conditions according to which the company Comeco Inc., with registration address: 88 Slavyanska Str, Plovdiv 4000, Bulgaria, as the owner of the website, provides services and products to its users through the online store comeco.io. The user expressly and unconditionally agrees to the present general conditions for the use of the website and the online store.
2. Registration
Browsing the website does not require registration. Registration is optional and serves to facilitate shopping in the online store, as the visitor must fill out a registration form in which he indicates correct data necessary for delivery, correspondence, as well as a telephone number and e-mail address. Invoicing data is mandatory for corporate customers only.
3. Consent
By ticking the “I have read and agree to the general terms and conditions” field, the customer declares that he is familiar with and accepts these General Terms and Conditions.
4. Conditions for ordering goods
An order
The delivery of goods from Comeco through the online store takes place after the customer’s registration has been confirmed and an order for the delivery of goods has been placed. In the order, the customer specifies a method of payment and a contact telephone number. Every valid and accepted order by the Customer automatically receives a number and confirmation that it has been accepted.
Confirmation and fulfillment of orders
After completing the order, you will receive an automatic confirmation of a successfully sent request to the e-mail address you specified. The operator of comeco.io must confirm by phone every order placed by the Customer. We reserve the right not to fulfill an order made through the comeco.io Internet store if the customer’s data is not valid or if the ordered product is not available. The operator undertakes to notify the customer about this on the provided contact phone number or e-mail.
Confirmation of the order takes place within the working day if the order is placed before 4:00 p.m., and on the next working day if it is placed after 4:00 p.m. In case the order is placed on a non-working day, the confirmation takes place on the next working day.
The customer can cancel or change an order before its confirmation by the operator.
The customer pays the value of the order at the prices specified in the order. In the event that the product cannot be delivered, the operator may offer an alternative product with similar characteristics and price, which the customer has the right to accept or refuse.
5. Available quantities
We try to keep the content on our website always up to date. However, it is possible that a product may be in limited stock or out of stock in the time between submitting and processing your request. In the event that any of the ordered products is out of stock, our operator will contact you to notify you of the earliest possible delivery date for that product.
6. Terms and prices of delivery
The term for delivery of goods ordered through the online store comeco.io is up to two working days. Orders made against cash on delivery are sent by your preferred courier, Speedy or Econt, and the delivery cost is at the customer’s expense and is communicated to him when the order is confirmed by the store operator.
In case of delay in delivery, regardless of the reasons, the operator shall notify the customer and indicate a new delivery date.
7. Terms and methods of payment
Cash on delivery / default
When paying with “cash on delivery”, the customer pays the amount due to the courier upon delivery of the goods.
Payment by card / optional
When paying by card, the customer pays the amount due when finalizing the order. Delivery times start after payment confirmation.
Payment by bank account transfer / optional
The customer can choose to pay by bank account transfer. In this case, after confirming the order and receiving a proforma invoice, he must pay the amount due in advance to the account specified in the document. Delivery times start after payment confirmation.
8. Delivery of goods
Orders are delivered via logistics companies, with the delivery days determined according to the courier’s schedule for servicing the relevant town.
Delivery is to your specified exact address or “upon request” at a courier’s office.
Orders received by 3:00 p.m. on a working day are processed and delivered to the logistics company on the same day. Before the shipment is handed over to the courier, our operator contacts you by phone to notify you of the shipment and for you to confirm the acceptance of the order. In the event that we are unable to establish a contact on the phone number you provided, the shipment is postponed to the next possible working day.
The customer receives the goods from an employee of the courier company with which Comeco has concluded a contract. Upon delivery of the goods, the customer receives an invoice and a warranty card, as well as signs a handover protocol certifying the receipt of the goods. The customer is obliged to check the contents of the shipment and the conformity with the ordered goods before completing the protocol and paying the amount due in the case of “Cash on delivery”.
9. Warranty conditions
Upon delivery, the customer receives the item he purchased, on which there is information about the warranty period.
10. Return of goods
The customer / with the exception of corporate customers / has the right to return goods purchased by him from the online store comeco.io within seven working days of delivery. The goods must be complete, in their original packaging, documentation and in good commercial condition. In this case, the customer has the right to receive back the amount paid by him, within 30 days of receiving the goods to the bank account specified by him in the Declaration or to the same bank account from which the payment was received.
