Terms and Conditions
PART I — GENERAL PROVISIONS
The provisions of this Part apply to all customers, both business customers and consumers.
1. Who we are
1.1. COMECO AD, UIC 160116117, having its seat and registered address at 88 Slavyanska Street, Plovdiv, Bulgaria, VAT registered under number BG160116117, referred to below as “the Seller”, “we” or “Comeco”.
1.2. Contact details: telephone +359 32 621770; e-mail sales@comeco.bg; address for correspondence, complaints and returns of products: 88 Slavyanska Street, Plovdiv, Bulgaria.
1.3. Comeco AD is a manufacturer of sensors and electronics for industrial control and is the owner of the website and online shop comeco.io.
1.4. Supervisory authorities:
Commission for Consumer Protection (CPC) — 4A Slaveykov Square, floors 3, 4 and 6, Sofia 1000, Bulgaria; telephone +359 2 933 0565; hotline 0700 111 22; e-mail info@kzp.bg; website www.kzp.bg.
Commission for Personal Data Protection (CPDP) — 2 Prof. Tsvetan Lazarov Blvd, Sofia 1592, Bulgaria; telephone +359 2 915 3518; e-mail kzld@cpdp.bg; website www.cpdp.bg.
2. Scope, structure and order of precedence
2.1. These General Terms apply to the relations between us and our customers in respect of all matters not expressly governed by an individual contract, quotation or order confirmation. In the event of a conflict, individually agreed terms prevail over these General Terms.
2.2. These General Terms consist of Part I (general provisions), Part II (additional terms for business customers) and Part III (additional terms for consumers).
2.3. In the event of a conflict between the Parts: in relation to a consumer, Part III prevails over Part I; Part II does not apply to consumers. No provision of these General Terms limits or excludes the mandatory rights of a consumer under Bulgarian or European law — in the event of a conflict the law applies and the remaining provisions remain in force.
2.4. “Business Customer” means any person placing an order within the scope of its commercial or professional activity. “Consumer Customer” (or simply “consumer”) means any natural person placing an order outside the scope of their commercial or professional activity.
2.5. Upon registration and with each order, the customer states in which capacity it is acting. Providing a company registration number (UIC/VAT) and/or requesting an invoice in the name of a legal entity is deemed to be an order placed in the capacity of a business customer. We are entitled to request confirmation of that capacity.
2.6. The customer’s own general terms do not apply and do not bind us unless we have accepted them expressly and in writing, even if we have not objected to them and even if they do not conflict with these General Terms.
2.7. Our employees are not authorised to agree oral amendments or additions to these General Terms. Oral arrangements supplementing or overriding these General Terms do not bind us unless confirmed by us in writing.
2.8. A business customer may request an amendment to these General Terms in writing within 7 days of the order. If no such request is made, the customer is deemed to have accepted these General Terms. In relation to a consumer, consent is given by expressly ticking the box “I have read and accept the General Terms” before the order is submitted.
3. Definitions
3.1. Quotation means any written offer by us to the customer containing, as a minimum, a description of the products with their characteristics, prices, method of payment, delivery period and, where applicable, the method of dispatch. A quotation may also take the form of a proforma invoice.
3.2. Order means any written request for delivery from the customer on the basis of our quotation or as a direct request, including one submitted through the online shop. An order may also take the form of payment of our proforma invoice. Every order confirms the terms of the quotation.
3.3. Order Confirmation means any written document issued by us containing the details of the quotation (which may have been corrected in the meantime) and any further additional information. An order confirmation may also take the form of an order-contract or a proforma invoice.
3.4. Contract means any document signed by both parties, drawn up on the basis of our quotation, order-contract or proforma invoice, which in addition to the above information may also contain clauses on warranties, liquidated damages, acceptance and handover. An order-contract serves as a contract.
3.5. Written form for the purposes of these General Terms includes documents on paper as well as e-mail and messages exchanged through the account in the online shop.
3.6. Business day means a day which is not a Saturday, Sunday or official public holiday in the Republic of Bulgaria.
3.7. Custom-specified product means a product manufactured or configured to parameters individually specified by the customer — measuring range, calibration, output type, connector, cable length, firmware, marking and others — including a standard product modified at the customer’s request.
3.8. Consumable means a product which by its nature is subject to wear in normal use and is supplied without a warranty card.
4. Quotations, orders and confirmations
4.1. Our quotations are valid for 30 days from the date of issue, unless a different period is stated in the quotation itself.
4.2. Our quotations remain subject to change until the order is placed. The scope and content of our obligation are determined solely by our written order confirmation.
4.3. Price and other data in the quotation and in the documents accompanying it — illustrations, drawings, dimensions, weights — are indicative and are to be understood as approximate values, unless expressly stated to be binding.
4.4. We reserve the right to change catalogue data without prior notice. Such changes do not affect the parameters of orders already confirmed.
4.5. We are entitled to refuse an order in whole or in part if: the customer’s details are incomplete or incorrect; the product is not available; there is a risk of breach of the regimes referred to in Section 22; or the customer is in default in respect of its earlier obligations towards us. We will notify the customer at the telephone number or e-mail address provided and refund any payments received within 14 days.
5. Registration and customer account
5.1. Browsing the website does not require registration. Registration is optional and serves to facilitate purchasing in the online shop. The customer completes a registration form with the details required for delivery and correspondence, including a telephone number and an e-mail address. Invoicing details are mandatory for corporate customers.
5.2. The customer is obliged to provide true and complete details and to keep them up to date. We are not liable for delay or non-performance resulting from incorrect or outdated details.
5.3. The customer is responsible for safeguarding its access credentials and for all actions carried out through its account. If unauthorised access is suspected, the customer shall notify us without delay.
5.4. We are entitled to restrict or close an account in the event of: false details being provided; repeated refusal to accept a confirmed delivery; automated collection of content from the website; or attempts to breach security or circumvent the restrictions of the online shop. Contracts already concluded will be performed notwithstanding closure of the account.
5.5. The content of the website and of the catalogue — texts, images, drawings, technical data and arrangement — is subject to our intellectual property rights and may not be copied, reproduced or used for commercial purposes without our written consent.
6. Availability and alternative products
6.1. We endeavour to keep the content of the website up to date. A product may nevertheless be in limited supply or become unavailable between submission and processing of the request. In such a case one of our staff will contact the customer to advise the earliest possible delivery date.
6.2. If a product cannot be delivered, we may offer an alternative product with similar characteristics and price. The customer is entitled to accept or to decline it.
6.3. If the customer declines the alternative offered and payment has already been made, we will refund the amount received within 14 days using the same means of payment, unless the customer has expressly specified another.
7. Documentation and intellectual property
7.1. We retain ownership of and all rights in drawings, sketches, cost estimates, quotations, order confirmations and all documents accompanying the transaction.
7.2. The customer may use them only for the agreed purpose and may not copy them or pass them to third parties without our consent. At our request, such documents and all copies shall be returned to us.
7.3. Where we manufacture a product according to a drawing, specification or other documentation supplied by the customer, the customer warrants that it holds the necessary rights therein and shall indemnify us against all third-party claims arising from its use.
8. Firmware and embedded software
8.1. Products may contain embedded software (firmware). The firmware is not sold but is licensed on a non-exclusive, non-transferable and perpetual basis for use solely together with the product in which it is embedded.
8.2. Decompilation, reverse engineering, extraction, copying or modification of the firmware is not permitted, except in the cases expressly permitted by law.
8.3. Firmware updates are provided at our discretion. For products placed on the market after the date these General Terms enter into force, we provide security-related updates for a period of 5 years from the date of delivery of the product concerned.
8.4. Information about the open-source components used and the licences applicable to them is provided upon written request.
9. Force majeure
9.1. We are not liable for non-performance or delay caused by circumstances beyond our reasonable control, including: war, mobilisation, military action, terrorism and civil unrest; strikes and lock-outs; natural disasters and fire; epidemics and pandemics and the restrictions imposed in connection with them; interruption of power supply or of communications; a cyber attack against us or against one of our suppliers; shortage or interruption of supplies of raw materials, components or energy, including as a result of non-performance by a subcontractor affected by force majeure; transport restrictions; acts of public authorities, export bans, sanctions and customs measures.
9.2. We will notify the customer without undue delay of the occurrence of such a circumstance and of its expected duration.
9.3. The period for performance is extended by the duration of the impediment plus a reasonable period for resuming production, not exceeding 4 weeks.
9.4. If the impediment continues for more than 3 months, either party is entitled to terminate the contract by written notice in respect of the part not yet performed. Amounts paid for undelivered products will be refunded within 14 days. No other compensation or liquidated damages are payable.
9.5. In the event of extraordinary circumstances external or internal to the company for which we are not responsible and which permanently prevent performance, we are entitled to withdraw from the contract, notifying the customer in good time and refunding payments received within 14 days.
10. Personal data
10.1. We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act. Detailed information on the purposes, legal bases, retention periods and the rights of data subjects is set out in our Privacy Policy published at https://comeco.io.
10.2. For the performance of an order we provide the courier company only with the data necessary for delivery.
10.3. Where receivables are assigned under Clause 15.8, we provide the assignee only with the data necessary for collection of the receivable.
10.4. The use of cookies and similar technologies on the website is governed by a separate Cookie Policy published at https://comeco.io.
11. Amendments to these General Terms
11.1. We are entitled to amend and supplement these General Terms. Amendments take effect for the future and do not affect contracts already concluded.
11.2. Each order is governed by the version of these General Terms in force and accepted by the customer at the time the order is submitted.
11.3. The current version is published at https://comeco.io.
11.4. Registered customers are notified by e-mail of a forthcoming amendment at least 14 days before it enters into force.
12. Governing law, disputes and language
12.1. Matters not governed by these General Terms are subject to the Bulgarian law in force.
12.2. Disputes with business customers concerning the application or interpretation of these General Terms shall be settled by the competent court in Plovdiv, Bulgaria.
12.3. In relation to consumers, the general rules of jurisdiction apply — a consumer may also bring proceedings at their place of domicile. These General Terms contain no arbitration clause in relation to consumers.
12.4. These General Terms are drawn up in the Bulgarian language. Where a translation exists, the Bulgarian version prevails in the event of any discrepancy.
12.5. If any provision proves to be invalid, this does not affect the validity of the remaining provisions. The invalid provision shall be replaced by the mandatory rule of law or by a provision which comes closest to the original intention of the parties.
12.6. These General Terms are published on our website.
PART II — ADDITIONAL TERMS FOR BUSINESS CUSTOMERS
13. Scope of Part II
13.1. The provisions of this Part apply only to business customers within the meaning of Clause 2.4 and do not apply to consumers.
13.2. The provisions of Part I remain applicable to the extent they are not modified by this Part.
14. Prices, delivery terms and packaging
14.1. Our prices are quoted exclusive of VAT, on the delivery term EXW warehouse Plovdiv in accordance with Incoterms 2020, unless otherwise agreed in the quotation or the order confirmation. Value added tax is charged at the rate applicable under the legislation in force.
14.2. Packaging is charged separately in accordance with our current tariff or with the quotation. We select the packaging so as to ensure the integrity and functioning of the products during transport.
14.3. The currency of quotations, confirmations and invoices is the euro.
15. Payment, security and default
15.1. Unless otherwise determined in the quotation or the contract, payment is made 50% in advance and 50% before dispatch.
15.2. Where payment after receipt has been agreed, we are entitled to require the customer to provide a standing and irrevocable bank guarantee for the contract price or other equivalent security.
15.3. In the event of late payment, the customer owes statutory default interest in accordance with Article 86 of the Bulgarian Obligations and Contracts Act.
15.4. In addition to default interest, a business customer owes compensation for the costs of collecting the receivable in an amount not less than the statutory minimum under Article 309a of the Bulgarian Commerce Act.
15.5. If payment is more than 30 days overdue, we are entitled to suspend performance of current orders, to require advance payment or security for further deliveries and to refuse to accept new orders. The period of suspension does not constitute default on our part.
15.6. Prices in a confirmed order are valid for 3 months from the date of confirmation, unless otherwise agreed. For orders with a longer lead time, and after those 3 months have elapsed, we are entitled to a reasonable price adjustment in the event of a material change in the prices of raw materials, components, energy, transport, wages or public charges: up to 5% upon written notice, and up to 10% upon presentation of evidence of the reasons.
15.7. In the event of an increase under Clause 15.6, the customer is entitled to request a written adjustment within 14 days; if no agreement is reached within the following 14 days, either party may terminate the contract in respect of the undelivered part. Termination does not affect obligations in respect of partial deliveries already received at the previous prices and gives rise to no other penalties for the parties.
15.8. For changes requested by the customer after confirmation of the order, we are entitled to charge additional costs over and above the value of the addition itself, on account of the resulting change to the production or commercial schedule.
15.9. Set-off by the customer is permitted only against claims acknowledged by us in writing or established by a final court judgment. The customer may exercise a right of retention only in respect of claims arising from the same legal relationship.
15.10. We are entitled to assign our receivables against the customer to third parties and to instruct third parties to collect them.
16. Delivery periods, delay and partial deliveries
16.1. The delivery date means the date on which we are ready for dispatch or for handover directly to the customer. Delivery periods agreed in the order confirmation or in the contract are expressed in business days.
16.2. We are responsible for observing only the periods stated in the order confirmation or in the contract.
16.3. We are not liable for delay caused by a freight forwarder selected or approved by the customer.
16.4. In the event of delay attributable to us, the customer is entitled to liquidated damages of 0.15% of the value of the delayed part of the order for each business day of delay, but not more than 5% of that value. The liquidated damages are not payable automatically but only if the customer submits its claim in writing. They constitute the sole remedy for delay.
16.5. We are not liable for delay caused by: subsequent requirements of the customer raised after conclusion of the contract; information, documentation or approvals not provided by the customer; or failure by the customer to perform its obligation to pay or to provide security.
16.6. The customer is entitled to rescind the contract in respect of the undelivered part if the delay exceeds 6 business weeks, or 3 business weeks where we have not notified the customer of the delay in advance, having first granted us an additional period of 14 days for performance.
16.7. If the customer does not collect the products on the delivery date, risk passes to the customer as from that date and we are entitled to charge a storage fee of 0.5% of the value of the uncollected products for each week commenced, but not more than 5% in total. After written notice and the expiry of 30 days, we are entitled to dispose of the products and to claim compensation for the loss suffered.
16.8. We are entitled to make partial deliveries, even where these are not provided for in the contract, without imposing additional costs on the customer. This does not apply where the customer has expressly stipulated a requirement against partial deliveries or where we are at that time in delay through our own fault. A complaint concerning a partial delivery does not entitle the customer to reject the remainder.
17. Passing of risk (business customers)
17.1. The risk of accidental loss or damage passes to the customer upon handover of the products to the carrier or freight forwarder, or upon their being placed at the customer’s disposal at our warehouse, in accordance with the agreed delivery term under Incoterms 2020. This also applies where we deliver to the customer’s warehouse using our own or hired transport.
17.2. In the absence of specific instructions from the customer, we select the method of dispatch with the care of a prudent merchant and are not liable for that selection.
17.3. We arrange transport insurance only at the customer’s express written request and at the customer’s expense.
17.4. If the customer returns products for reasons for which we are not responsible, the risk lies with the customer until we receive them.
18. Retention of title
18.1. Title to the delivered products passes to the customer only upon full payment of all obligations arising from our commercial relationship.
18.2. Any processing or treatment by us of products supplied by the customer does not give rise to any obligations on our part with respect to ownership.
18.3. Where our products are processed or combined with other products which are not our property, co-ownership of the new item is determined by reference to the value of the constituent products and the value of the processing service. The customer acquires sole ownership of the new product only upon full payment of all obligations.
18.4. If the customer has pledged products under Clauses 18.2 and 18.3 in favour of third parties, those third parties may not dispose of them before our claims have been settled. At our request, the customer is obliged to provide us with information about pledges created in favour of third parties.
18.5. Seizure of products under Clauses 18.2 and 18.3 by enforcement authorities does not constitute withdrawal from the contract.
19. Inspection and notice of apparent defects (business customers)
19.1. A business customer is obliged to inspect the products immediately upon receipt and to give written notice of apparent defects, shortages and discrepancies in quantity within 7 business days of receipt, stating the invoice and batch number and describing what has been found.
19.2. Latent defects must be notified in writing within 7 business days of their discovery, within the warranty period.
19.3. In the absence of timely notice, the delivery is deemed to have been accepted as conforming as regards apparent defects.
20. Warranty (business customers)
20.1. The warranty periods and conditions for the products are set out in the warranty cards accompanying them. No commercial guarantee is recognised for products for which a business customer is unable to produce a warranty card.
20.2. The warranty period runs from the date of sale, as evidenced by the invoice.
20.3. Products supplied without a warranty card are consumables within the meaning of Clause 3.8 and Clause 20.4 applies to them, unless otherwise provided in the contract.
20.4. The warranty covers repair or replacement of the product at our option. The warranty period does not start afresh upon delivery of the repaired or replaced product.
20.5. The warranty does not apply in the event of: improper storage, installation, connection, programming or use outside the specification; any attempt to open the product or repair not authorised by us; failure to observe our instructions; normal wear and tear; or chemical, electrochemical or electrical influences — unless these are attributable to wilful misconduct or gross negligence on our part.
20.6. Where a complaint is made and the product is found not to be defective, we charge a diagnostic fee of EUR 30, together with the transport costs actually incurred.
20.7. Claims relating to a specific use of the products are considered only if we have confirmed that use in advance in writing. We are responsible for the fitness of the products for particular purposes only where this has been expressly guaranteed in writing.
21. Liability (business customers)
21.1. Our liability for damages arising from non-performance of obligations under the contract is limited to the value of the order concerned.
21.2. We are not liable for loss of profit, loss of production, loss of information or data, costs of replacement products or services, product recall costs, or any other indirect or incidental damages, even if we have been advised of the possibility of such damages.
21.3. The limitations under Clauses 21.1 and 21.2 do not apply in the event of: wilful misconduct or gross negligence on our part; injury to life or health; liability for damage caused by defective products under the applicable law; or where we have given an express written guarantee as to particular characteristics of the product.
21.4. We are not liable for the selection, design, installation, use, connection, setting or programming of the products where these have not been carried out by us under an engineering contract with the customer.
21.5. We are not liable for characteristics of the products which are not specified in our catalogue documentation, have not been expressly agreed in writing, or are not required by the applicable European legislation for the product concerned, nor for consequential damage caused by such unspecified characteristics.
21.6. The products are not designed or intended for use in applications where failure or malfunction would directly give rise to danger to human life or health or to significant environmental damage — including medical life-support systems, nuclear facilities, air traffic control systems and weapons systems. Use in such applications is permitted only with our express written confirmation and gives rise to no liability on our part where it takes place without such confirmation.
22. Export control, sanctions and end use
22.1. Performance of deliveries is subject to the applicable export control and sanctions regimes of the European Union and the Republic of Bulgaria and, where applicable, of third countries.
22.2. The customer declares that it is not subject to sanctions, is not controlled by a sanctioned person and is not acting on behalf of such a person.
22.3. The customer undertakes not to resell, export, re-export or make the products available, directly or indirectly, in breach of the said regimes, including not to make them available for use in the Russian Federation or the Republic of Belarus where this is prohibited.
22.4. At our written request, the customer shall provide an end-user and end-use declaration.
22.5. We are entitled to refuse, suspend or terminate a delivery where there is a reasonable suspicion of a breach of this Section. This does not constitute non-performance on our part and gives rise to no obligation to pay compensation or liquidated damages.
22.6. The customer shall indemnify us against all damages, fines and expenses arising from a breach of its obligations under this Section.
23. VAT on supplies within the EU and on exports
23.1. We apply the zero rate of VAT to an intra-Community supply only if the customer has provided a valid VAT identification number, verifiable in the VIES system, and if we hold the required documents evidencing transport of the products to another Member State.
23.2. The customer undertakes to provide us with confirmation of receipt and transport documents within 30 days of delivery.
23.3. If the conditions under Clauses 23.1 and 23.2 are not met, we are entitled to charge VAT additionally and to invoice it to the customer, who shall pay within 14 days of the date of the invoice.
24. Waste equipment, batteries and packaging
24.1. The products are marked in accordance with the applicable legislation on electrical and electronic equipment and on batteries.
24.2. In the case of supplies to business customers, the costs of collection, transport and treatment of waste equipment are borne by the customer, unless otherwise agreed.
25. Installation and engineering services
25.1. Installation work, engineering services and training of the customer’s personnel are not included in the price of the products and are charged separately according to our price list on a man-hour basis.
25.2. The time for the activities under Clause 25.1 covers the entire period from arrival at the customer’s site until work is completed for the day, as evidenced by a signed report.
25.3. Unless otherwise agreed, the customer additionally bears all travel and subsistence expenses, including daily allowances and accommodation.
25.4. The customer shall provide, at its own expense, the necessary support from its own personnel, as well as any specific parts, equipment, materials and tools, and sufficient suitable dry and lockable rooms. The customer shall take measures to protect the property, the installation and the operating personnel against interference with the same care as it protects its own property.
25.5. Where the work requires special protective clothing and protective equipment, these shall be provided by the customer.
25.6. Our employees are not authorised to perform work outside our obligations under the engineering contract without our written consent. We accept no liability for such activities.
25.7. If, in the course of performing engineering services, it becomes necessary to supply materials which were not foreseen, the costs thereof are borne by the customer.
25.8. The result of the engineering work is accepted by a report signed by both parties.
25.9. All other matters, including warranties in respect of engineering work, are governed by the clauses of the relevant engineering contract.
PART III — ADDITIONAL TERMS FOR CONSUMERS
26. Scope of Part III
26.1. The provisions of this Part apply only to consumer customers within the meaning of Clause 2.4 in respect of orders placed through the online shop comeco.io.
26.2. The provisions of Part II do not apply to consumers. The provisions of Part I apply to the extent they do not conflict with this Part or with a mandatory rule of law.
27. Prices and payment (consumers)
27.1. Prices in the online shop are stated in euro. The total amount payable, including value added tax and delivery costs, is shown before the order is submitted and is the amount by which you are bound.
27.2. The delivery charge and all other amounts payable are shown before the order is confirmed.
27.3. Methods of payment: cash on delivery; card payment on completing the order; or bank transfer following receipt of a proforma invoice.
27.4. Where payment is made by card or by bank transfer, delivery periods start to run once payment has been confirmed.
28. Formation of the contract (consumers)
28.1. The information about products in the online shop constitutes an invitation to you to place an order.
28.2. After you submit an order, you will receive an automated message at the e-mail address you have provided confirming that the request has been sent successfully. That message confirms receipt of the request but does not constitute acceptance of the order. The contract is concluded upon express confirmation of the order by one of our staff.
28.3. The operator of comeco.io confirms the order within the same business day where the order is placed before 16:00, and on the following business day where it is placed after 16:00 or on a non-business day.
28.4. Until the order is confirmed, you may amend or cancel it.
28.5. If a product ordered is unavailable, we will notify you and may offer an alternative product with similar characteristics and price, which you are entitled to accept or to decline. If you decline and payment has already been made, we will refund the amount within 14 days.
29. Delivery and passing of risk (consumers)
29.1. The delivery period for products in stock is up to two business days. For custom-specified products, the period is stated upon confirmation of the order.
29.2. Deliveries are made by the courier companies Speedy or Econt to an address specified by you or to a courier office, with delivery days determined by the courier’s schedule for the locality concerned. The delivery charge is payable by you and is notified to you upon confirmation of the order.
29.3. In the event of a delay in delivery, whatever the cause, we will notify you and state a new delivery date.
29.4. The risk of accidental loss of or damage to the product passes to you at the moment when you, or a third party indicated by you, take physical possession of the product. If you have selected a carrier not offered by us, the risk passes upon handover of the product to that carrier.
29.5. On delivery you receive an invoice or a receipt and a warranty card. You have the opportunity to check the contents of the consignment and their conformity with your order before paying, where payment is cash on delivery.
29.6. If you do not carry out a check on receipt, this does not deprive you of your rights under Sections 30 and 31.
30. Right of withdrawal
30.1. You have the right to withdraw from the contract without giving any reason within 14 days. The period runs from the day on which you, or a third party indicated by you, take possession of the product. Where one order contains several products delivered separately, the period runs from receipt of the last of them.
30.2. To exercise your right of withdrawal, it is sufficient to send us an unequivocal statement at sales@comeco.bg before the period expires.
30.3. You shall return the product no later than 14 days from the day on which you notified us of the withdrawal. The direct cost of returning the product is borne by you.
30.4. We will refund all payments received from you, including delivery costs, within 14 days of the day on which we were informed of the withdrawal. We refund delivery costs up to the amount of the least expensive standard delivery we offer. We are entitled to withhold the refund until we have received the product back or until you supply evidence that you have sent it.
30.5. You are liable only for any diminished value of the product resulting from handling it other than what is necessary to establish its nature, characteristics and proper functioning. The original packaging is not a condition for exercising the right of withdrawal.
30.6. The right of withdrawal does not apply to: custom-specified products within the meaning of Clause 3.7, made to your order or according to your individual requirements; products which, after delivery, are inseparably mixed with other items; or sealed products which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection. All such products carry an express marking on the product page and in the basket before the order is submitted.
30.7. The refund is made using the same means of payment as used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees in connection with the refund.
31. Statutory guarantee of conformity
31.1. We are liable for any lack of conformity of the product with the contract which exists at the time of delivery and becomes apparent within two years of delivery.
31.2. For one year from delivery, the lack of conformity is presumed to have existed at the time of delivery, unless proved otherwise.
31.3. In the event of a lack of conformity, you are entitled to choose repair or replacement of the product, which is carried out free of charge, including as regards transport costs. Under the conditions laid down by law, you are also entitled to a price reduction or to rescission of the contract with a refund of the amount paid.
31.4. A complaint must be submitted within two months of establishing the lack of conformity, to sales@comeco.bg, with a description of the non-conformity and proof of purchase.
31.5. The rights under this Section do not depend on the existence of a warranty card and are not extinguished if you have not given notice of apparent defects within a particular period after delivery.
32. Commercial guarantee (consumers)
32.1. In addition to the statutory guarantee under Section 31, we provide a commercial guarantee, the duration and scope of which are set out in the warranty card accompanying the product.
32.2. The commercial guarantee does not limit, replace or set aside your rights under Section 31.
32.3. The absence of a warranty card does not deprive you of your rights under Section 31.
32.4. The commercial guarantee does not apply in the event of improper storage, installation, connection, programming or use outside the specification, any attempt to open the product or unauthorised repair, failure to observe the instructions, normal wear and tear, or chemical, electrochemical or electrical influences.
33. Complaints (consumers)
33.1. Complaints are accepted at sales@comeco.bg. We respond within 14 days of receipt of the complaint.
33.2. We maintain a register of complaints submitted, as required by law.
